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SERVICES
FTFc works with clients to create tested
and reliable family programs and family travel sales packages, enabling
clients to successfully access the growing and lucrative family travel
market.
After thoroughly evaluating clients' existing
family travel product, FTFc provides clear, economical, practical and proven
ideas and techniques to make the refreshed product more dynamic and compelling
to travel decision-makers.
FTFc's
specific services for Veteran Family Travel Marketers include:
EVALUATION
OF CLIENT'S CURRENT FAMILY PROGRAM
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Safety Issues and Child Security
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Cost vs. Complimentary Activities
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Family Together Activities
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Children's Menus: Format/Cuisine
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Seasonal Programs
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Site Inspection of Children’s
Facilities
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Staff/Child Care Provider Training
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Programming Content and Presentation
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Evaluate Age/Educational Appropriateness
ASSESSMENT
OF CURRENT FAMILY TRAVEL SALES PACKAGE
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Review Included and Value-Added
Elements
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Pricing and Positioning vis
a vis Competition
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Identify Potential New Family
Amenities and Facilities
ASSESSMENT
OF CLIENTS’ MARKETING COLLATERALS
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Review Sales Material and Brochures
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Evaluate Press Releases and
Your Family Message
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Assess Web Site Design and Usability
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Assess Marketing/PR/Advertising
Messages
MAINTAINING
FAMILY MARKET SHARE
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Growing Old with the Family
Market
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Encouraging Family Loyalty
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Development and Marketing of
Seasonal Activities
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Partnering with Local, Regional
and National Suppliers and Vendors
If
you don't have a family travel program or sales package in place, you are
missing out! FTFc's specific services for clients new to the family travel
market include:
DEVELOPMENT
OF A COMPETITIVE FAMILY TRAVEL SALES PACKAGE
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Analyze Existing Market/Clientele
Potential
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Develop Cost-Effective Approach
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Design Key Elements and Value-Added
Benefits
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Price Appropriately for Fly/Drive
and Local Markets
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Develop Children's Facilities,
Soft Goods, Menus
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Conduct Research/Product Testing
as Needed
RESTRUCTURE
EXISTING PRODUCT TO ATTRACT FAMILIES
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Review Consumer Reception Procedures
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Convert Existing Assets into
Family Facilities
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Hotels: Guest Room Set-up, Safety
and Family Amenities
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Examine Staff Training
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Test New Product Development
as Needed
DEVELOPMENT
OF FAMILY ACTIVITIES PROGRAM
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Determine Needs/Seasonality/Viable
Commitment
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Assess Cost vs. Return on Investment
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Assess Staffing Needs and Training
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Design or Designating Children’s
Facilities
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Create Programming Content and
Presentation
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Identify Safety and Security
Issues
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Design Family Together Activities
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Research/Focus Group Test as
Needed
DEVELOPMENT
OF FAMILY MARKETING COLLATERALS
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Plan Approach to Family Market
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Create Sales Material, Brochures,
Media Releases
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Refine the Family Message In-house
and Online
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Refocus Marketing/PR/Advertising
Messages
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Research/Focus Group Test as
Needed
Family
Travel Forum Consulting FTFc
891
Amsterdam Ave, ste 001a, New York, New York 10025 USA
212-665-6124; Fax 212-665-6136
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Copyright © 2002 - 2005
The Family Travel Forum, Inc
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"In 2003,
Fairmont Hotels and Resorts engaged the services of Family Travel Forum
to consult with us on development
of a new universal Family
program for our hotels and resorts. Since that time, Kyle McCarthy
and her group have been a valuable resource on all aspects of the family
market in North America. From research to final recommendations, all steps
have been done articulately and with great enthusiasm for the final outcome.
There is no better source of ideas and knowledge of the family travel market
than FTFc."
Cheryl Scinocca
FHR Brand Marketing
Toronto, Ontario
"Their work brought a
lot of phone calls and internet inquiries regarding our product. It is
difficult for us up here to find such an understanding of the family market
and product, and FTFc gave us what we need."
Christine Paquette
Centre de Villégiature
Jouvence, Ventes et Marketing, Eastern Townships, Quebec.
"Their experience with
frontline consumers is what makes their advice so compelling and useful..."
Lisa White
Product Mgr, Digitas
"I read FTFc's material
and Kaleel visited one of my client's inns, and I can say the insight and
advice provided was sound, realistic and very helpful."
Sandra Spackman CEO,
Spackman
Public Relations & Marketing
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